I cannot sign in
Use “Forgot password?” in the account dialog. If you use Google, confirm you selected the same Google account used to create Fernboard.
Keep the work safe. Solve the problem calmly.
Start with the recovery steps below. If the issue continues, contact the Fernboard team and include what you were doing, what you expected and what happened instead.
Contact
Email supportbetternote.management@gmail.com
This temporary business address remains the official Fernboard support and privacy contact while domain-based email is being configured.
I am offline
Boards already saved on this device remain available. Fernboard will show On device or Offline until cloud access returns.
I need a backup
Open Settings → Data & recovery → Export board backup. Store the exported JSON file somewhere you control.
I deleted something
Open Settings → Data & recovery. Eligible deleted items can be restored from trash for 30 days unless permanently deleted sooner.
I want to delete my account
Email us from the account address with “Account deletion” in the subject. Export important boards first. Local device data is handled separately.
I found a security issue
Do not include passwords, access tokens or another person’s private board content. Email a concise description and safe reproduction steps.
Before contacting support
- Never send your password, Google App Password, recovery code or access token.
- Export important work before clearing browser data or reinstalling.
- Remove confidential board content from screenshots unless it is essential to the issue.
For information requests, corrections, deletion or complaints, read the Privacy Policy. Use of Fernboard is covered by the Terms of Use.